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Clinical Laboratory Scientist (GS-11)

Defense Health Agency
Tacoma, Washington
Posted Date
Apr 10, 2024

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Clinical Laboratory Scientist, Tacoma, WA

At Madigan you will practice alongside civilian and military health care experts and experience unique professional opportunties. Our staff serves by caring for our military but are not subject to military requirements. We operate within safe staffing standards - giving you time to provide exceptional care.

Located in the beautiful Pacific Northwest on the Puget Sound, in Washington State, Joint Base Lewis-McChord (JBLM) is near the city of Lakewood, 10 minutes from Tacoma and 20 minutes from Olympia, the state capitol. JBLM is situated in a key location along Interstate 5, allowing easy access to Seattle, Tacoma, and the welcoming neighboring communities. Although the Army and Air Force missions have changed over the years, one thing has not changed-the natural setting of the base. Majestic Mount Rainier looms on the horizon, towering over the other peaks of the Cascade Range. From the mountains to the deep waters of Puget Sound and the Pacific Ocean, the local areas abound in natural beauty and outdoor recreation opportunities. Camping, hunting, fishing, hiking, boating and new sports are a way of life in Washington State.

Working for the Department of Defense comes with an abundance of benefits and perks to include competitive compensation packages, paid-time off, medical benefits, student loan repayments, and retirement package with Thrift Savings Plan to include matching employer contributions. For more information, please visit the following link:



Serves as a Clinical Laboratory Scientist in the Laboratory for the California Medical Detachment, located on the Presidio of Monterey. This laboratory functions as a Limited-Service laboratory providing routine and reference laboratory testing for outpatients of the California Medical Detachment. Ensures accuracy, reproducibility, and quality control of laboratory procedures. Performs all laboratory procedures, including specialized procedures, and, as necessary, modifies new methods or techniques. Provides technical leadership for and reviews the workload of laboratory personnel. Oversees the performance of laboratory procedures by junior laboratory personnel. Instructs personnel in the theoretical and technical aspects of all tests performed in the section. Communicates with the medical staff of various medical facilities concerning all aspects of services provided by the laboratory. Plans daily workload assignments within the section. Evaluates and reports on new test systems for possible use in the laboratory. Serves as a Customer Advocate to the lab, serving as a liaison between customers and clinical staff by acting as a communicator, facilitator, and problem solver. Handles all issues pertaining to customers' rights and advocacy, identifying, validating, and resolving customers' concerns. Initiates appropriate documentation to address the concerns of the customer and provide critical assistance and consultation to ensure issues are elevated to appropriate staff to expedite resolution, when needed. This work requires the utilization of a variety of interpersonal, communication, problem solving, and negotiation skills. Supports and follows regulations, policies and procedures of the DoD Clinical Laboratory Improvement Program (DoD's CLIA '88 equivalent regulation), accreditation agencies, higher headquarters, and DPALS. Follows Infection Control, HAZCOM and safety measures. Reports potential safety hazards immediately.

1. Provides and maintains quality control and quality assurance procedures in the section to include: developing, implementing and maintaining quality indicators used to assess, monitor and improve the quality of laboratory testing; establishing individual assay reference and control procedures; defining assay reference ranges using statistical methods and literature references; performing method validation studies IAW Clinical Laboratory Standards Institute guidelines; insuring instrument upkeep and preventive maintenance programs and procedures are properly conducted; responding to external proficiency programs (College of American Pathologist quality control testing program, etc.) to include keeping the programs current and correcting any testing deficiencies; designing internal proficiency programs and procedures when commercial proficiency materials are not available; designing new forms/reports to comply with regulatory agencies and laboratory needs; identifying problems and implementing changes in the quality assurance program; etc. Maintains and provides section records according to appropriate policies, regulations, etc.; i.e., method validation studies, Quality Control, maintenance, workload distribution, man-hours reports, etc. Responsible for ensuring medical supplies are ordered and equipment is well maintained to continue the section's operational capabilities and productivity. Supervises, manages, and troubleshoots all the section's assay procedures. Develops/tests/evaluates new procedures and parameters for correlation testing/method validation to improve efficiency and effectiveness of the section's procedures. Consults directly with other medical laboratories, physicians, etc. on reported results and the results interpretation, on assay methods/procedures, condition and factors affecting patient specimens, and any emergent requirements. Prepares controls, calibrators, and other reagents for various quality control programs, specialized tests, etc. Performs complex and unusual test procedures when needed.

2. Routine performs waived-high complexity laboratory testing offered at the facility to include urinalysis, hematology, serology, and microbiology. Ensures results are accurately entered into LIS and local log sheets in a timely manner.

3. Leads and oversees the work of military laboratory technicians, and all volunteer medical workers within the Laboratory. Leads specialized procedures in hematology, immunohematology and related sub-specialties. Participates and supports the education and training of newly assigned personnel. Responsible for the training and orienting of all new section personnel with respect to the section's technical procedures and administrative policies. Responsible for the section's program to evaluate and periodically document the competency of all testing personnel. Revises work schedules to distribute and balance workload, considering such factors as peak load, availability of manpower and time requirements, coordination with representatives of other departments concerning other work accomplishment; sets milestones and priorities as needed; provides advice on work methods and procedures, and ensures timely accomplishment of assigned workload. Maintains records of team accomplishments, as needed; monitors status and progress of work; and prepares reports for the team. Accesses effectiveness of the team and determines ways to improve the team methods and processes. Provides instructions and training, as needed, on individual and team assignments. Instructs new employees in specific tasks and new procedures; provides on the job training to new employees in accordance with established procedures and practices. Answers questions regarding procedures, policies, and directives. Serves as coach or facilitator in coordinating team initiatives and activities. Obtains information or decisions from supervisor on problems that arise. Reports to supervisor on training needs or behavior problems. Ensures that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's products and services. Provides information to the supervisor on performance of the team and individuals. Advises supervisors of anticipated vacancies or need for temporary help. Refers group grievances and unresolved complaints to supervisor. Informs supervisors of attendance and behavioral problems.

4. Obtains blood specimens and instructs patients on the collection of non-blood specimens such as urine, feces, and breath bags for laboratory testing. Advises patients on special instructions and procedures for take home collection kits. Processes specimens to prepare them for laboratory testing. Prepares specimens for transport or shipment to appropriate reference laboratory.

5. Evaluates and approves the validity of the data with respect to the assay procedure, to the condition of the patient specimen, to other laboratory data, and to the patient's history. Verifies and approves individual assay runs and reports results according to quality control procedures and practices. Determines if additional testing is needed in order to establish a definitive diagnosis and if necessary, confers with physicians for appropriate action. Ensures the abnormal result reporting program is conducted appropriately. Modifies/adapts technical procedures and administrative operational procedures to solve unique and multifaceted clinical problems for which no established procedure exists. Responsible for maintaining current knowledge of the new methods, procedures, and instruments. Evaluates new methods/instruments for possible use in the laboratory, first through literature sources, and, when necessary, through actual testing in order to recommend new procedures/instruments which will enhance sensitivity, accuracy, precision, specificity, and overall quality and reliability of the section's test procedures in order to improve the section's operational capabilities with respect to the patient care needs of the hospital's health care providers.

6. Acts as an independent, impartial, and neutral mediator for customers by proactively seeking opportunities to interact with customers (patients, staff, etc.) who seek solutions to problems, concerns, and unresolved needs; thereby decisively addressing problems, issues, and grievances concerning the quality of care and services. Acts to expedite services, or implement necessary corrective measures, within established policies. Elevates issues, as required, to ensure prompt and efficient resolution. Handles special situations for which no mechanism has been established. Identifies existing and potential practices that contribute to or cause an atmosphere for customer dissatisfaction which leads to customer complaints. Informs supervisor of any customer complaints that needs to be elevated to Risk Management and or Customer Safety. Interfaces with other departments within MAMC/DPALS to ensure customer issues are fully captured and researched to ensure optimum policy and procedures are instituted as needed. Interviews customers to determine the basis for complaint or inquiry and performs fact-finding to resolve the situation. Maintains database to track and monitor issues, resolution and outcomes. Manages the lab's Courtesy and Customer Service Program. Masters an understanding of the organization's mission, policies, procedures, and services in order to respond to the patients' questions or concerns. Prepares draft responses to inquiries involving customer dissatisfaction and action taken to resolved customers' needs for the supervisor's review and approval. Produces cumulative reports which include categorization of customer inquiries to track trend patterns and identify opportunities for improvement of care. Recommends changes that will reduce or eliminate justified complaints. Reports findings with recommendations for improvement to the supervisor. Utilizes a variety of interpersonal, communication, problem solving and negotiation skills to identify, validate, and resolve customer's concerns.

Perform other duties assigned.


US Citizenship required

Must have at least 1 year of licensed experience at the time of application

CONDITIONS OF EMPLOYMENT & NOTES: Other significant facts pertaining to this position are:

US Citizenship required

1. Basic Requirement for Clinical Laboratory Scientist:

A. A Bachelor's or graduate/higher level degree from a regionally accredited college/university including courses in biological science, chemistry and mathematics, AND successful completion of a Medical Laboratory Scientist/Clinical Laboratory Scientist program accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) or an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.


B. At least a full 4-year course of study that included 12 months in a college or hospital-based medical technology program or medical technology school approved by a recognized accrediting organization. The professional medical technology curriculum may have consisted of a 1-year post- bachelor's certificate program or the last 1 or 2 years of a 4-year program of study culminating in a bachelor's in medical technology.


C. A bachelor's or graduate/higher level degree from an accredited college/university that included 16 semester hours (24 quarter hours) of biological science (with one semester in microbiology), 16 semester hours (24 quarter hours) of chemistry (with one semester in organic or biochemistry), one semester (one quarter) of mathematics, AND five years of full time acceptable clinical laboratory experience in Blood Banking, Chemistry, Hematology, microbiology, Immunology and Urinalysis/Body Fluids. This combination of education and experience must have provided knowledge of the theories, principles, and practices of medical technology equivalent to that provided by the full 4-year course of study described in A or B above. All science and mathematics courses must have been acceptable for credit toward meeting the requirements for a science major at an accredited college or university. Acceptable experience is responsible professional or technician experience in a hospital laboratory, health agency, industrial medical laboratory, or pharmaceutical house; or teaching, test development, or medical research program experience that provided an understanding of the methods and techniques applied in performing professional clinical laboratory work. Certification/licensure as a medical technologist (generalist) obtained through written examination by a nationally recognized credentialing agency or State licensing body is a good indication that the quality of experience is acceptable.

Evaluation of Education and Experience: The four major areas of clinical laboratory science are microbiology, clinical chemistry, hematology, and immunohematology (blood banking). Qualifying course work in these areas includes bacteriology, mycology, mycobacteriology, tissue culture, virology, parasitology, endocrinology, enzymology, toxicology, urinalysis, coagulation, hemostasis, cell morphology, immunology, serology, immunoserology, immuno-deficiency, hemolysis, histocompatibility, cyto-genetics, and similar disciplines or areas of laboratory practice.Related fields include physiology, anatomy, molecular biology, cell biology, embryology, pathology, genetics, pharmacology, histology, cytology, nuclear medicine, epidemiology, biostatistics, infection control, physics, statistics, and similar areas of science where the work is directly related to the position to be filled.

Exemption: You are exempt from the basic requirements above if you are a current federal employee occupying a position in the 0644 occupational series and have been continuously employed in this occupational series since September 27, 2017, or before. Note: You will be required to provide appropriate documentation to the respective Human Resources Office to validate your status.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

Specialized Experience: One year of specialized experience which includes performing testing in a clinical laboratory, monitoring quality control in a clinical laboratory, and maintaining clinical laboratory equipment. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-07).


Education: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: medical technology, chemistry, biology or education that is directly related to the position.


Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.


Certification: Certification from the American Society for Clinical Pathology (ASCP), American Medical Technologist (AMT) or other board or registry deemed comparable by Office of the Assistant Secretary of Defense for Health Affairs (OASD(HA)) or their designee as a Medical Technologist (MT) or Medical Lab Scientist (MLS) is required.



At the Defense Health Agency you can practice at locations across the U.S. and around the world, but most importantly, you'll get the work-life balance you have always wanted with the benefits you deserve.

Practice alongside other highly-skilled civilian and military healthcare professionals and enjoy the unique career opportunities and employment benefits that can be found with the Defense Health Agency.


There are a lot of reasons you became a physician, but none of them included inflexible work schedules, burdensome administrative tasks, and dealing with insurance companies. By offering you exceptional employment benefits as well as the opportunity to practice at locations across the U.S. and around the world, DHA delivers you the work-life balance you have always been missing.


The civilian physicians of the Defense Health Agency meet the healthcare needs of active duty and retired military personnel, and their families, at treatment facilities across the U.S. and around the world.

DHA employees are NOT subject to military requirements such as "boot camp," enlistments, or deployments. Department of Defense is an equal opportunity employer.


  • 350+ Locations Worldwide
  • 5 Million+ Under Our Care
  • Excellent Staffing Ratios
  • State-of-the-Art Facilities
  • Patient-Focused Care


  • Competitive Salary
  • Generous Paid Time Off
  • Flexible Schedules
  • Recruitment Bonuses
  • Job Security
  • Supportive Work Environment
  • Student Loan Repayment


With job openings at more than 350 military medical facilities all across the U.S. and around the world, DHA offers you the chance to practice where you want.


  • Family Medicine
  • Internists
  • Pediatricians
  • Obstetricians & Gynecologists
  • Surgeons
  • Anesthesiologists
  • Pathologists
  • Neurologists
  • Allergists & Immunologists
  • Hospitalists
  • Urologists
  • Ophthalmologists
  • Occupational Medicine
  • Dermatologists
  • Physical Medicine
  • Preventive Medicine Physicians
  • Radiologists
  • Psychiatrists
  • Internal Medicine
  • Emergency Medicine

           AND MORE.





  • Promote, sustain, and enhance the health of our armed forces, veterans, and their families.
  • Train, develop, and equip a medical force that supports full spectrum operations.
  • Deliver leading-edge healthcare to our warriors and military families to optimize outcomes.
Company info
3130 General Hudnell Drive
San Antonio

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