Assistant Medical Director, Care Chat & Get Care Now

Renton, Washington
May 26, 2023
Position Type
About Us

Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.


Kaiser Permanente-Washington Permanente Medical Group is seeking a part-time (0.1 FTE) Assistant Medical Director, Care Chat to join our WPMG HQ team in Renton, Washington.


The Assistant Medical Director is accountable for communicating clear expectations, onboard/ mentor new hires, and promoting development on the individual clinicians and team level. The role involves hiring strong clinicians and building a collegial and well-run team with the purpose of providing care to our members. This role is also required to participate in the creation and implementation of practice strategies to optimize patient outcomes, perform chart reviews, and is responsible to share and promote KP initiatives with their teams including utilization management strategies.

The Assistant Medical Director must represent team concerns and provide organizational context / KP updates to their local team. Finally, the Assistant Medical Director is accountable to the Associate Medical Director for their work duties.


Leadership and Team Building

o As agreed to with Associate Medical Director duties could include:

o Work closely with Recruiters vetting and hiring new associates. This involves careful reference checks, conducting interviews and assessing candidates for cultural fit.

o Coordinate credentialing, onboarding, and mentoring of new clinicians.

o Perform clinician reviews including new hire reviews at six months, Associate reviews annually and Shareholder reviews every two years upon agreement with Associate Medical Director of duties.

o Provide performance feedback including coaching, implementation of performance improvement plans (PIPs), and enlistment of HR involvement when indicated.

o Provides input into HP staff hiring and performance

· Promote clinician well-being and monitor for / act upon signs of burn-out

· Lead team meetings.

· Participate in the development of strategies to enhance pride and performance in the medical group.

Operational Excellence &


o As agreed to with Associate Medical Director duties could include:

o Create or oversee the team schedule; schedules should be patient-centered, and the processing of clinician schedule requests should be fair and transparent.

o Work with HR and Payroll to ensure clinicians’ FTE, compensation & benefits and leave requests are correct.

o Exemplify and promote the importance of being a good steward of resources; lead the team in utilization management work.

o Actively participates with clinic leadership teams to maintain clinical standards and practice in accordance with all local, state and federal requirements.

o Promote use of evidence-based medicine and best practice guidelines.

o Review Unusual Occurrence Reports (UORs) / Patent Safety Alerts (PSAs) including giving feedback on opportunities for hospital-based system and individual physician improvements.

Financial Stewardship

· Work with other leaders to implement strategies that reduce overall costs, improve local efficiency and productivity.







MD, DO or PA-C

Completion of approved residency program or certification.

Health care or business leadership experience or certification preferred but not required






MD, DO or PA-C:

Washington State professional license.

Current KP and hospital site credentials

Board Certification



Competencies: Skills, Knowledge & Behaviors that are necessary for performing the job





Ability to collaborate and be influential across structures and roles.

Possesses high professional standards and maintains respect of provider colleagues, demonstrated understanding of the changing medical environment such as medical/legal issues, staff concerns, customer demands, sensitivity to timing, etc.

Celebrate successes, recognize excellence in performance, and communicate accomplishments to build pride within the team.

Be a kind and compassionate colleague and provider. Possess high professional standards and maintains respect of physicians, clinicians and staff

Actively promote WPMG as the best place to practice and receive care within WPMG and to the community.


Delivery Systems

Knowledge of delivery system operations, healthcare delivery systems and trends.


Business Acumen

Knowledge of business process and rapid cycle improvement and systems thinking.


Decision Making


Ability to challenge established ways and lead change.

Demonstrated effective problem solving and decision-making skills.

Proven negotiation and conflict resolution skills.

Excellent communication skills.

Translate and communicate WPMG mission, vision and performance to staff.


Human Resources Skills

Financial and human resource management skills; demonstrated success working with medical staff.


Project Management

Project management and data analytics skills.


As a condition of employment, all clinicians and employees are required to verify COVID-19 vaccination status. As part of the pre-boarding process and before starting work, you will be required to verify your vaccination status, and will be provided an opportunity to apply for an accommodation based on a religious or medical reason, if needed.

Equal Employment Opportunity

As part of our commitment to our employees and the members and patients we serve, we integrate diversity into all aspects of our operations. Maintaining a workforce with industry-leading levels of diversity through deliberate planning, development, and outreach is critical to fulfilling our mission, sustaining our business objectives, and providing the best level of care to our members and patients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.



Physician Assistant or better.
Medical Degree MD/DO or better.

Licenses & Certifications

Family Medicine
Washington Medical Lic
DEA License


Washington State professional license.
Current KP and hospital site credentials \nBoard Certification\n
Health care or business leadership experience or certification preferred but not required
Completion of approved residency program or certification.
MD, DO or PA-C