Director, Medical Laboratory, 1.0 FTE

Location
Renton, Washington
Posted
Sep 11, 2021
Ref
DIREC002451
Position Type
Permanent
About Us

Washington Permanente Medical Group (WPMG) is a clinician-led, self-governed and independent multi-specialty group practice, providing care to the more than 700,000 Kaiser Permanente patients in Washington state. We work unencumbered by traditional health care obstacles and without silos; prioritizing people over profits, collaboration over ego, and driven by a singular goal: our patients' health. At WPMG, we take care of the whole person, with a team to address the fundamental, social, and emotional needs that contribute to total health. We are clinicians motivated by the desire to make a purposeful difference in the communities we serve, and in how health care is delivered.

Summary

Kaiser Permanente-Washington Permanente Medical Group is seeking a Full Time 1.0 FTE Director, Medical Laboratory to join our WPMG HQ team in Renton, Washington.

As a condition of employment, all clinicians and employees are required to verify COVID-19 vaccination status. As part of the pre-boarding process and before starting work, you will be required to verify your vaccination status, and will be provided an opportunity to apply for an accommodation based on a religious or medical reason, if needed.

General Summary

The Director, Medical Laboratory will be responsible for ensuring laboratory operations are in compliance, as defined by CLIA. The position will continuously survey market trends, lab costs, and scientific developments in order to bring the highest quality of lab testing to our members, while stewarding costs and efficient lab utilization. The Laboratory Director will serve as a consultant to our Washington Permanente Medical Group (“WPMG”) physicians and outside contracted physician groups, review patient charts and provide professional interpretations of results. The position will be integrated into all operational and technical aspects of lab testing from pre-analytical collection to result reporting. The Director will be familiar with the lab information system (LIS), as well as the electronic medical record (EMR); and work closely with information technology groups to build, repair, format and constantly update the systems. The Director will work in partnership with Kaiser Foundation Health Plan of WA (“KFHPW”) dyad partner. The Director is responsible for the technical direction, test performance, and quality of results for overall lab operations. The Director serves as the final authority for the implementation and quality of tests for which the position oversees. The Director, Medical Laboratory is an important part of the physician group and will serve the Kaiser Permanente WA (“KPWA”) Region by chairing and serving on at least three KFHPW committees at any given time.

Principal Duties and Responsibilities

Laboratory Operations:
  • Works collaboratively with the Health Plan team to achieve institutional goals.
  • Recommends capital equipment as needed, providing appropriate justifications for utilization.
  • Ensures compliance with all state and federal regulations required for licensing and accreditation (CLIA, CAP, JTC, AABB, FDA, etc.)
  • Ensures the highest quality of care and service to patients and providers.
  • Provides oversite of laboratory practice.
  • Participates in data collection and analysis of clinical outcomes.
  • Responsible for coordinating the standardization of practice through the use of evidence-based medicine and national clinical protocols.
  • Provides leadership in service improvement activities.
  • Provides timely responses to patient or physician complaints with Health Plan partners.
  • Reviews and evaluates resource utilization in the laboratory.
  • Participates in the diagnosis and medical management of patients according to expertise.
  • Develops and oversees the education of medical staff, fellows, residents, and students.
  • Reviews issues with quality control or other laboratory discrepancies, resolving issues as needed.
  • Resolves technical problems and develops remedial action to be taken when significant deviations from established performance characteristics are identified.
  • Establishes, validates, and maintains acceptable analytical test performances for each test system to include verification testing, accuracy, and implementation of new tests.
  • Reviews the results of proficiency testing and ensures that corrective action is developed for all unsatisfactory results.
  • Participates in strategic and budget planning including revenue enhancement opportunities.
  • Participates in technical staffing decisions, including hiring and performance evaluations for appropriate supervisory and technical specialist staff.
  • Participates in appropriate committee meetings and other group activities as needed.
  • Continuously surveys market trends, laboratory costs and scientific developments in an effort to bring the highest quality of laboratory testing to our members while stewarding costs and efficient laboratory utilization.
  • Serves as a consultant by facilitating communications with our physicians, providers and outside contracted physician and provider groups while reviewing patient charts and providing professional interpretations of results.
  • Oversees operational and technical aspects of laboratory testing ranging from pre-analytical collection, specimen transport, analytical testing, to effective result reporting.
  • Maintains familiarity with the laboratory information system (LIS) and electronic medical record (EMR) and works closely with information technology groups to build, repair, format and constantly update the LIS and EMR.
  • Works in partnership with the Health Plan to ensure optimal compliant operations.
  • Serves as the final authority for the implementation and quality of tests conducted in the laboratory.
  • Responsible for being an integral member of the physician group by serving as chair or member on the appropriate KPWA committees.
  • Pursues outside academic and service opportunities, both nationally and in the community.

Leadership:

Professional Respect and Credibility:
  • Collegial, team player, kind and compassionate colleague and provider. Responsible for developing relationships with key stakeholders and colleagues to ensure the successful operation of the lab and lab initiatives.
  • Models inclusive leadership qualities including self-awareness, humility and curiosity.
  • Understands the fundamentals of bias and is able to take this into account as a leader.
  • Takes a leadership role to “walk the talk” and models goal-oriented, collaborative high performance.
  • Leads by example in the areas of communication, strategic planning, workforce engagement, partnering, and goal setting.
  • Responsible for juggling and addressing the demands of the complex medical environment including medical and legal issues, staff concerns, customer demands, performance improvement, workforce engagement and other concerns as they arise in a timely and effective manner.

Clinical Proficiency:
  • Maintains knowledge of major advances in the practice of laboratory medicine.
  • Seeks continuing education for professional and administrative knowledge through attendance of external conferences, educational seminars and involvement in professional association activities.

Communications:
  • Responsible for providing clear written and oral communications to support WPMG’s and KFHPW’s vision, mission, and operating plan.

Strategic Leadership:

Strategic Direction:
  • Participates in the development and completion of short- and long-term strategic plans related to the laboratory service lines, including the start-up of new labs or laboratory programs.

Quality of Care:
  • Partners with Laboratory colleagues and leaders in Quality to ensure high quality of care, and partners with them to design and strategically plan operational programs and initiatives to continuously improve our quality of laboratory services.

Leadership Development:
  • Effectively coaches, mentors, and develops direct reports.
  • Develops cultural competency and agility in self and others in order to understand and respond to the different care experiences faced by our diverse patient population.

Operational Excellence:

Operations:
  • Responsible for developing exceptional service and ownership culture in all sites.
  • Manages projects within clinical geography and participates in committees and work groups.
  • Implements projects and meets deadlines effectively across multiple entities.
  • Actively builds a culture of equity by understanding health disparities and creating system level interventions to address them.

Planning, Decision Making and Problem Solving:
  • Coordinates, manages and tracks Performance Objectives through development of effective tools that measure progress and the achievement of milestones.
  • Utilizes data and the available analytic information when making decisions, conducting comparative analysis or otherwise evaluating impact, performance and cost.
  • Collects and refines appropriate data for analysis, provides summations, observations and insights to address performance trends.

Commitment to Continuous Learning:
  • Assesses the education and training needs of laboratory staff including the orientation for each skill level and the provision of ongoing in-service programs.
  • Recommends training related to clinical and operational services including, but not limited to, management development, outcome-based lab management, lab standards and other topics as requested.

Innovation:
  • Encourages front line staff to improve care where they work.

Teamwork/Collaboration:
  • Understands the value of diverse teams and demonstrates commitment to diversifying the medical group.
  • Develops and manages relationships with local medical groups with whom we work and where our patients receive care.
  • Promotes the consistent delivery of patient care services by all clinical disciplines.
  • Endorses a collaborative physician-management relationship model.

Knowledge & Skills

Knowledge: Areas of specialty or expertise (e.g., intermediate knowledge of research methodology and data collection modalities)

Skills: Abilities needed to execute job duties (e.g., advanced writing and documentation skills)

Management: (Required)
  • Leadership skills with the ability to direct the activities of others on a direct or matrix team basis.
  • Ability to collaborate and be influential across structures and roles.

Delivery Systems: (Required)
  • Knowledge of delivery system operations, healthcare delivery systems and trends.

Business Acumen (Required)
  • Knowledge of business process and rapid cycle improvement and systems thinking.

Decision Making/Communication (Required)
  • Ability to challenge established ways and lead change.
  • Effective problem solving and decision-making skills.
  • Negotiation and conflict resolution skills.
  • Excellent communication skills.

Human Resources Skills: (Required)
  • Financial and human resource management skills.
  • Experience working with medical staff

Project Management: (Preferred)
  • Must possess project management and data analytics skills including Tableau.

Benefits

Benefits include: Full malpractice indemnification (including tail coverage), medical/dental/vision benefits, 401(k) & employer-paid retirement contributions, paid vacation, CME, long-term disability, long-term care benefits, and the ability to become a shareholder in our group practice. Learn more about WPMG benefits.

Community

Renton, with a population of 101,300, is located on the south shore of Lake Washington with spectacular views of the lake, the Olympics, the Cascades, and Mount Rainier. The Cedar River runs through the heart of downtown and offers an abundance of natural beauty and a run of federally endangered chinook salmon. The City is centrally located for access to the regions' transportation network, accessible by four state and three interstate highways, only minutes away from Seattle, Bellevue, Tacoma and Sea-Tac Airport. Renton's strong economic base, diverse marketplace and favorable business climate have attracted the attention of nationally recognized companies that are looking to provide employees and their families with an outstanding quality of life.

We are dedicated to building lifetime relationships with peers and patients in Washington State’s richly diverse communities. Many know the Pacific Northwest as an attractive tourist destination with beautiful scenery, friendly people, and a host of cultural and recreational opportunities. These elements, and others, make Washington an excellent place to live.

Equity, Inclusion and Diversity

In our local communities and across the nation, Kaiser Permanente sets the standard for respectful care. With multicultural staff, equity, inclusion and diversity councils, medical interpretation resources, outreach efforts, educational programs and more, Kaiser Permanente puts people first in our medical centers and beyond.

As part of Kaiser Permanente, Washington Permanente Medical Group (WPMG) seeks to create equity in our communities, eliminate health disparities, and always put patients—the heart of everything we do—first.

Following the guidelines in our National Diversity Agenda, every member of our team strives to:
    • Provide culturally responsive and appropriate medical care to improve the health and satisfaction of all people in our increasingly diverse membership
    • Recruit and retain clinicians and staff that enhance our workforce
    • Grow our membership by providing exceptional service and clinical care to all communities in our region

Creating a diverse workforce, an inclusive environment, and equitable opportunity for employment, growth, and advancement are deeply linked to our mission, our business, and our economic future. WPMG continues to add programs that build and maintain a workplace where we engage with our members, communities, and each other—with dignity, respect, and cultural understanding.

Equal Employment Opportunity

As part of our commitment to our employees and the members and patients we serve, we integrate diversity into all aspects of our operations. Maintaining a workforce with industry-leading levels of diversity through deliberate planning, development, and outreach is critical to fulfilling our mission, sustaining our business objectives, and providing the best level of care to our members and patients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Qualifications

Licenses & Certifications

DEA License
Washington Medical Lic

Experience

5-7 years: Progressively responsible management experience in a healthcare environment, including demonstrated success in managing quality, financial resources, identifying and meeting customer requirements, selecting and developing managers, and working effectively with medical staff. Experience with medical staff relations, regulatory agency compliance, group leadership, and organizational services.
3-5 years clinical care experience.
Meets WPMG performance standards for quality, service, access, coding and documentation. Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area.
Board Certified by ABMS or member of ACPE or another appropriate accreditation
Current unrestricted appropriate Washington State license, e.g., physician, Physician’s Assistant, Doctor of Optometry license.
Certification in business, healthcare administration
MBA, MHA or MPH.
Completion of approved residency program or certification.
MD, DO, OD or PA-C with experience in a health care business leadership role.