Patient Journey Medical Director, Informatics

Cleveland, Ohio
Apr 23, 2021
Position Type
Position reports to the Associate Chief Medical Information Officer (.3)

Position Summary

The Patient Journey Medical Director, Informatics is an experienced and enthusiastic leader and clinician focused on the development of clinical information systems that enable the delivery of safe, effective, and high quality patient care. The Patient Journey ITD Medical Director will serve in the functional capacity as a specialist in applied clinical informatics and undertake key roles in project development and implementation, leadership, strategy, governance, and advocacy within their scope of responsibility. As an innovative leader, the Patient Journey Medical Director partners with clinical leaders and other stakeholders to support Cleveland Clinic Information Technology tools related to the patient journey, with a focus on MyChart application, other patient facing applications, population health tools and access initiatives. The individual is a member of the medical staff and practices clinically.

The Office of the CMIO is led by the Enterprise Chief Medical Information Officer and includes the Associate CMIOs and Medical Directors, Informatics. The Enterprise CMIO has broad responsibility and accountability for a portfolio of clinical systems and programs across Cleveland Clinic. The Enterprise CMIO partners closely with IT leaders over the technical staff to meet Cleveland Clinic strategic technology objectives.

The Patient Journey Medical Director will have a dual reporting structure. The informatics portion of this role will report into the Office of the CMIO. This role will required continued clinical practice and for that portion of the role the Patient Journey Medical Director will report to their respective clinical chair of the appropriate clinical institute.

The Patient Journey Medical Director would work directly with technical staff within the Information Technology Department (ITD) to deliver solutions for the organization providing clinical expertise, informatics knowledge, and project leadership.

  • Participate in the development and execution of an informatics strategy that aligns with the overall CCF enterprise mission, vision and strategy regarding the optimal design, implementation and use of the EHR and other clinical applications - specifically with a focus on a roadmap for the patient journey and population management tools.
  • Assist in gathering, managing and prioritizing clinical users IT enhancement/change requests for appropriate resource allocation of build teams, while ensuring that correct intake and prioritization processes are followed
  • Facilitate and lead the MyChart/Patient Journey provider advisory group (PAG) meetings including setting the agenda, ensuring stakeholder engagement and having accountability for the outcomes of the group. Additionally, participate on other HIT related PAGS as needed to lend their expertise and insight to colleagues and health system partners
  • Participate in developing and attaining mutually accepted goals for health system technology as they relate to the clinical use of the EHR with a focus on safety, quality, affordability, and standardization where possible
  • Use quantitative and qualitative data to evaluate the impact of HIT solutions on clinical care processes and identify areas of opportunity to promote the effective use of technology by clinicians to improve quality of care
  • Participate in the development and review of training, support and communication materials and methodologies related to the use of the EHR for both patients and caregivers.
  • Collaborate with key operational quality, safety and analytics stakeholders to develop various structured data elements in clinical applications. Work on cross-functional teams to develop novel methods of analyzing and presenting data
  • Be knowledgeable of, and stay up to date on, clinical informatics trends, emerging technologies, experiences and approaches to ensure that the Cleveland Clinic remains in line with global trends in medicine, informatics and HIT
  • Support accreditation, audit and other compliance activities related to the clinical use of the EHR
  • Help develop CCFs clinical care informatics expertise (specialized expertise that crosses technology and clinical workflows)
  • Participate in recruitment and retention of talented clinical informaticists and ITD staff as the need arises
  • Pursues perfection in the areas of safety, quality, caregiver experience, and patient engagement
  • Continuously communicates the vision, goals, and principles of the Office of the CMIO and HIT to internal and external stakeholders
  • Ensures appropriate attention to the management of change when implementing HIT
  • Provides on-call support and coverage as assigned
  • Other duties as assigned


  • Highly collaborative with excellent interpersonal skills and the ability to work with diverse personalities and various roles from physicians to analysts. Approachable and respectful of others
  • A creative thinker with high energy and enthusiasm and a person who can effectively promote teamwork
  • Excellent facilitation, consensus building, and conflict resolution skills
  • Strong leadership skills with the ability to set priorities based on knowledge and practical experience
  • Highly effective using oral and written communication
  • Core knowledge in the areas of healthcare delivery, HIT, performance improvement, and regulations/accreditation
  • Possesses good grasp of clinical workflow in both inpatient and outpatient settings

  • Successful completion of a medical doctorate, internship and residency training
  • Informatics fellowship is recommended
  • ITIL Foundations certification will be required within 6 months of being hired and will be supported by the IT department

  • Ability to practice medicine in the state of Ohio (obtain an Ohio medical license).
  • Ability to meet all requirements for medical staff appointment at the Cleveland Clinic Foundation