Summary

Kaiser Permanente-Washington Permanente Medical Group is seeking a Part Time 0.6 FTE Pre-Hospital EMS Medical Director to join our WPMG HQ team in Renton, Washington.

Job Summary

The EMS Medical Director is accountable for delivering the Kaiser Permanente (KP) Promise to every member, every time. This means Quality you can trust; Convenience and ease of getting care; Care with a personal touch; and providing care that is Affordable. The Medial Director is expected to promote diversity and equity within the department as consistent with the WPMG Board’s mission. The Medical Director will provide clinical leadership, direction, vision and oversight to build and provide ongoing prehospital services to KP members across the KP care delivery owned and operated care system and the contracted network. The position is responsible for strategic planning of the pre-hospital system to ensure KPWA members care is affordable with high quality and satisfied experience. The Medical Director develops a coordinated plan to steer EMS patients to KPWA EMS partners, KPWA sites of care (Urgent Care) and preferred network ER’s. They will work collaboratively with their health plan partner to understand and create policies and procedures that would help to support these objectives.

The position will be responsible for cultivating and managing relationships with air and ground transport ambulance companies’ leadership to develop protocol to meet shared goals on joint operations, hospital avoidance, data reporting and quality of care. The Medical Director will be primary in collaboratively resolving issues related to shared goals that arise with EMS partners (i.e. untimely response times, level of services provided, etc.).

The EMS Medical Director may be asked to take on other roles and responsibilities as assigned by the WPMG and/or KFHPWA Chief Operating Officer or designees. The EMS Medical Director job description may be revised over time based on operational needs.

Principal Duties & Responsibilities

Leadership

Professional Respect and Credibility:

• Collegial, team player, kind and compassionate colleague and provider. Possesses high professional standards and maintains respect of physicians, clinicians and staff.
• Models inclusive leadership qualities including self-awareness, humility and curiosity.
• Takes a leadership role to “walk the talk” and models goal-oriented, collaborative high performance.
• Leads by example in the areas of communication, strategic planning, workforce engagement, partnering, and goal setting.
• Regarded as a provider with the ability to juggle and effectively and timely addresses the demands of the complex medical environment such as medical/legal issues, staff concerns, customer demands, performance improvement, workforce engagement, etc.
• Enhances his/her administration knowledge through educational efforts and involvement in professional association activities.
• Understands the fundamentals of bias and is able to take this into account as a leader.

Clinical Proficiency:

• Maintains his/her knowledge of major advances in the practice of medicine and within the specialty areas.
• Enhances knowledge through attendance of external conferences, educational seminars and involvement in professional association activities.
• Develops cultural competency and agility in self and others in order to understand and respond to the different care experiences faced by our diverse patient population.
• Actively builds a culture of equity by understanding health disparities and creating system level interventions to address them.

Communications:

• Clear written and oral communications to support WPMG’s and KP’s vision, mission, and operating plan with the medical group at large; the Specialty Care Chiefs and Department Administrators; specialty departments; community at large; WPMG Board; and leadership forums.

Staff/Leadership Development:

• Understands the value of diverse teams and demonstrates commitment to diversifying the medical group and leadership
• Encourages front line staff to improve care where they work.
• Supervisory responsibility for EPRO team of clinicians. Responsible for all functions related to supervision of direct reports in collaboration with WPMG HR partners.

Strategic Leadership

Strategic and Business Development:

• Setting program level targets based on KP care models of quality and affordability. Will drive strategy development to achieve targets.
• Partner closely with operational and medical leadership in the Urgent Care, CIA, CM, Hospitalist, Primary care and Specialty service lines regarding shared goals and coordination.
• Develop and implement policies and procedures, provide clinical oversight, and provide overall direction of all programs and services associated with their role.
• In conjunction with multidisciplinary leadership, develop goals and objectives for their area of focus.
• Provide leadership across multidisciplinary teams and with external partners to ensure KPWA provides a seamless, integrated, high quality and high compassion experience for all specialty care patients throughout patient experience.
• Ensure that procedures, and updated care is provided at the best location consistent with our service, quality, and resource stewardship goals.
• Values the perspectives of diverse stakeholders including clinical teams, patients and their communities.

Operational Excellence

Operations:

• Ensure that patient care is provided in accordance with applicable law and accrediting agency standards to the fullest extent possible.
• Actively builds a culture of equity by understanding health disparities and creating system level interventions to address them.
• Collaborate with other specialties to optimize communication and establish clear referral patterns between teams in order to enhance the quality of care provided to our patients.
• In partnership with KFHP Director, accountable for high level patient outcomes including quality, access, service, safety, and financial metrics

Practice Management and Guidelines:

• In conjunction with multidisciplinary stakeholders, develop evidenced-based clinical practice guidelines to ensure the highest possible clinical outcomes, reduce clinical practice variation, and appropriate utilization of resources for KPWA members.

Partnership:

• Model and promote an effective partnership within KPWA.
• Work with business and innovation teams to develop new business models for care delivery
• Collaborate with other specialties to optimize communication and establish clear referral patterns between teams in order to enhance the quality of care provided to our patients.
• Include the patients’ voice in the assessment and planning of care delivery.
• Values the perspectives of diverse stakeholders including clinical teams, patients and their communities.

Innovation:

• Encourages front line staff to improve care where they work
• Promote efficiency of medical practices using process improvement technology.

Collaboration and Teamwork

• Actively promote KP as the best place to practice and receive pediatric care within the community.
• Translate and communicate Kaiser Permanente mission, vision and performance to staff.
• Collaborate with network hospitals to develop care management programs to ensure appropriate utilization of emergency department
• Build community relationships, connecting EPRO and virtual care to enable hospital avoidance, and redirection to KP Acute Care centers and preferred hospitals to improve member experience. -Work with EPRO operations medical director to coordinate the delivery of high-quality medical care, coordination and repatriation activities including recruiting outstanding clinicians.

Knowledge & Skills (Required)

Management:

• Demonstrated leadership skills with the ability to direct the activities of others on a direct or matrix team basis.
• Ability to collaborate and be influential across structures and roles.

Delivery Systems:

• Knowledge of delivery system operations, healthcare delivery systems and trends.

Business Acumen:

• Knowledge of business process and rapid cycle improvement and systems thinking.

Decision Making Communication:

• Ability to challenge established ways and lead change.
• Demonstrated effective problem solving and decision-making skills.
• Proven negotiation and conflict resolution skills.
• Excellent communication skills.

Human Resource Skills:

• Financial and human resource management skills; demonstrated success working with medical staff.

Project Management (preferred):

• Must possess outstanding project management and data analytics skills.

Benefits

Benefits include: Medical/dental/vision benefits, 401(k) & employer-paid retirement contributions, paid vacation, long-term disability, long-term care benefits.

Community

Renton, with a population of 101,300, is located on the south shore of Lake Washington with spectacular views of the lake, the Olympics, the Cascades, and Mount Rainier. The Cedar River runs through the heart of downtown and offers an abundance of natural beauty and a run of federally endangered Chinook salmon. The City is centrally located for access to the regions' transportation network, accessible by four state and three interstate highways, only minutes away from Seattle, Bellevue, Tacoma and Sea-Tac Airport. Renton's strong economic base, diverse marketplace and favorable business climate have attracted the attention of nationally recognized companies that are looking to provide employees and their families with an outstanding quality of life.

We are dedicated to building lifetime relationships with peers and patients in Washington State’s richly diverse communities. Many know the Pacific Northwest as an attractive tourist destination with beautiful scenery, friendly people, and a host of cultural and recreational opportunities. These elements, and others, make Washington an excellent place to live.

Equity, Inclusion and Diversity

In our local communities and across the nation, Kaiser Permanente sets the standard for respectful care. With multicultural staff, equity, inclusion and diversity councils, medical interpretation resources, outreach efforts, educational programs and more, Kaiser Permanente puts people first in our medical centers and beyond.

As part of Kaiser Permanente, Washington Permanente Medical Group (WPMG) seeks to create equity in our communities, eliminate health disparities, and always put patients—the heart of everything we do—first.

Following the guidelines in our National Diversity Agenda, every member of our team strives to:

• Provide culturally responsive and appropriate medical care to improve the health and satisfaction of all people in our increasingly diverse membership
• Recruit and retain clinicians and staff that enhance our workforce
• Grow our membership by providing exceptional service and clinical care to all communities in our region

Creating a diverse workforce, an inclusive environment, and equitable opportunity for employment, growth, and advancement are deeply linked to our mission, our business, and our economic future. WPMG continues to add programs that build and maintain a workplace where we engage with our members, communities, and each other—with dignity, respect, and cultural understanding.

Equal Employment Opportunity

As part of our commitment to our employees and the members and patients we serve, we integrate diversity into all aspects of our operations. Maintaining a workforce with industry-leading levels of diversity through deliberate planning, development, and outreach is critical to fulfilling our mission, sustaining our business objectives, and providing the best level of care to our members and patients. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.

Qualifications

Licenses & Certifications

DEA License
Washington Medical Lic

Experience

Familiar with WA EMS systems and network
Maintains Board Certification and seeks to maintain knowledge of major advances in the practice of medicine and within specialty area.
Meets WPMG performance standards for quality, service, access, coding and documentation.
Prior work history with EMS and Prehospital Management
Board Certified by ABMS or member of ACPE or another appropriate accreditation
ED board certified
Washington Permanente Medical Group Shareholder in Good Standing
Credentialed by KPWA
Current unrestricted appropriate Washington State license, e.g., physician, Physician’s Assistant, Doctor of Optometry license.
Completion of approved residency program.
MBA, MHA, or MPH – health administration or related field.
MD, DO, OD or PA with experience in a health care business leadership role not including required experience below.