Assistant Director Hospice & Palliative Care

Essential Responsibilities/Accountabilities
• Assists in the oversight and administration of the agency's hospice and palliative care services paying particular attention to services provided at the general inpatient level of care.
• Maintains oversight of and ensures the provision of superior clinical care to patients and families. This includes clinical direction and guidance, staff counseling, performance evaluations, etc.
• Responsible for the selection, hiring and orientation of qualified staff members and managers.
• Ensures the provision of superior services and excellent care coordination for patients served by the hospice team at various hospitals assuring all contractual and regulatory obligations are met.
• Maintains and applies knowledge of state and federal hospice regulations as well as applicable Life Safety and Fire Safety regulations.
• Assures regulatory compliance with all standards, including daily monitoring of appropriate level of care.
• Identifies opportunities for managers to develop greater skills in clinical specialties of hospice and palliative care and in performing their managerial function including providing educational opportunities to address these needs.
• Responds to employee/patient complaints and attempts to resolve in a timely and effective manner in accordance with policy and procedure.
• Monitors and/or designates appropriate personnel to monitor corporate compliance requirements of the agency in accordance with all federal, state, and local regulations related to delivery of health care services and personnel.
• Directs service coordination to ensure staffing patterns are consistent with patient needs for service and care. Ensures that a sufficient number of staff is available to direct and deliver services to patients and manages and evaluates service management personnel and coordinators.
• Ensures adequate staff education through direct oversight of orientation and in-service programs. Delegates responsibility for coordination and implementation of orientation and in-service programs to ensure personnel awareness of current agency policy and procedure. Encourages staff development through ongoing education.
• Maintains ongoing relationships with patients, staff, outside agencies, facilities and association representatives. Collaborates with contract agency administration to establish, implement, and evaluate mutual policies and procedures needed to effect quality patient services as appropriate. Participates in National, State and Local organizations, meetings, seminars, workshops and activities when appropriate.
• Participates in process improvement activities and in the development of policies, procedures and guidelines.
• Participates in the On Call rotation.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Maintains knowledge of all relevant legislative and regulatory mandates and ensures that all activities are in compliance with these requirements.
• Conducts periodic staff meetings to include timely distribution and education related to departmental and Ethics/Compliance information.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Minimum Qualifications
• Health Care Professional degree/certification with a minimum of five years of health care experience; three of which are in a supervisory role, preferably in a Community Health Care environment.
• Must exhibit exceptional management and communication skills. Knowledge of the principles of administration and professional standards for patient care delivery in the home setting is essential.
• Advanced skills in personnel management and public relations are necessary.
• Ability to recognize the needs and concerns of people and to maintain constructive working relationships.
• Demonstrated analytical and problem solving skills.
• Ability to travel across all regions.

Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran