Executive Medical Director, Chicago

Company Description

Oak Street Health is a network of neighborhood primary care centers focused on providing measurably better care to underserved Medicare recipients in a value-based model. To date, the Oak Street model has helped engage thousands of patients, keeping them happy, healthy, and out of the hospital. We’ve earned a 92% net promoter score, 5-star quality ratings, and a 40+% reduction in hospitalizations, and we’re eager to grow the scope and scale of our impact.

A privately held, Chicago-based company, Oak Street Health has attracted a top-tier management team focused on the mission, and the organization has enjoyed widespread recognition in the press, including in the New England Journal of Medicine Catalyst, TEDMED, Modern Healthcare, and the Chicago Tribune. The future is bright for our company and for our patients.

Position Description

The Executive Medical Director will join Oak Street Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing, and Oak Street is leading the transition from fee-for-service to value-based care.

The Executive Medical Director will be responsible for leading our provider team in our Chicago market. This market is comprised of three regions and currently includes 13 clinics with current capacity for nearly 100 clinicians and over 40,000 patients and room to add additional centers. The primary responsibility for the Executive Medical Director is management of and collaboration with the local medical director. The Executive Medical Director is responsible for ensuring we achieve operational/clinical excellence and truly world class performance metrics in hospital admissions, quality/outcome metrics, patient satisfaction, clinician satisfaction, and medical cost. To offer context for the practice and to remain close to our patients, the Executive Medical Director will ideally practice primary care in our clinics up to one day per week alongside his/her provider colleagues. The Executive Medical Director will report to the Chief Medical Officer. Additionally, we see this leader being a key thought partner in providing feedback on our clinical model. The role is based in Chicago and will require regular, local travel to clinics in the market throughout Chicagoland, including Rockford and Northwest Indiana. Candidates should expect roughly half of days to be spent in clinics with medical directors and other clinicians; the other half will be spent at Oak Street headquarters in downtown Chicago.

Candidate Responsibilities

In addition to the limited clinical duties caring for Oak Street patients, the Executive Medical Director is responsible for the following leadership and administrative duties:

• Medical Director Management & Coaching: Oak Street is seeking an experienced, mature leader to manage and develop our medical directors and providers. This management duty includes:
  • Leading medical directors and ensuring their priorities are in line with those of the organization. This includes but is not limited to supporting medical director as they manage their teams, being the “go-to” for all questions, and actively communicating updates and business priorities.
  • Supporting medical directors to ensure their clinics are appropriately staffed to meet organizational needs, including support interviewing, hiring, and retaining providers.
  • Coaching and providing content/thought leadership on topics that include:
    • Providing timely and constructive feedback to providers so the medical group continues to improve performance for patients and colleagues.
    • Helping medical directors master the data-driven tools and practices required to keep patients well and out of the hospital.
    • Reviewing regular quality dashboards with medical directors, coaching on tools to improve quality outcomes.
    • Providing managed care experience/teaching to medical directors as they counsel their teams of providers.
  • Understanding and communicating provider performance/compensation plans and being able to answer questions and deliver results to medical directors who do the same for their reports.
  • Serving as formal manager for medical directors in doing regular performance reviews and check-ins, approving paid-time-off requests, and managing miscellaneous human resources topics for medical directors in the market.

• Physician Leadership Development: The limiting factor for any provider organization, really for healthcare globally, is physician leadership. One major responsibility for the Executive Medical Director is to develop physician leadership skills in providers throughout the market. There is a strong commitment to this development from our leadership team, and the Provider Services team will provide administrative and strategic support as well as coordinate a variety of events/curricula. The objective of this work is to grow a pipeline of internal clinical leaders who are skilled in problem-solving communication, conflict resolution, value-based care delivery, and teaming with clinicians and executives.

• Support Organizational Strategy: The Executive Medical Director’s duties are primarily focused on the management of his/her market, but in addition, the Executive Medical Director will have strategic input into a variety of organizational-wide projects, will join committees for clinical programs, and support other initiatives to support the enhancement of the care model, including:
  • Medical Management
  • Care Management
  • Quality Improvement
  • Utilization Management
  • Network Management
  • Health Plan Management
  • Documentation/Risk Adjustment
  • Clinical Compliance & Policy Development

• Drive Culture: At Oak Street, we foster a culture of innovation and open dialogue, and we work with urgency. This requires high energy, active listening skills, and a comfort with and commitment to regular change. Our Executive Medical Director is expected to support this culture and set an example for others to follow.

Candidate Qualifications

Ideal candidates will satisfy the following:

• Passionate about their work, eager to have fun with our team, motivated to be a part of a fast growing organization.
• Self-aware and confident in their leadership skills and eager to share those with a fast growing, energetic team on the leading edge of healthcare innovation.
• MD or DO graduates.
• Board certified in Internal Medicine or Family Medicine.
• Fellowship training in Geriatrics and/or other professional degrees (e.g., MBA, JD, MPH) welcome but certainly not required.
• 5-15 Years' of experience in outpatient practice.
• 5+ Years' of experience in a physician management role or role as medical director, managing a medical group of 20 or more providers.
• Extensive experience in clinical leadership roles, leading and coaching physicians to be the best they can be for their patients and their colleagues.
• Experience with managed care and/or value-based practice and familiarity with payer-provider collaboration.
• Experience using a metrics-driven approach to analyze cost, quality, and satisfaction data to drive clinical strategy and program redesign.
• Excited by process of developing and implementing new processes. Must be willing to “get hands dirty” in executing upon the Oak Street vision.
• Understand the basics of managed care and recognize that population health and a focus on smart allocation of scarce resources can lead to high value care (better care, lower cost).
• Ability to remain calm in stressful situations.
• Commitment to older adults and to low-income patients.
• Comfort with ambiguity and a love for problem-solving.

Oak Street Health embraces diversity and includes all interested readers to apply.

To apply, please e-mail cv/resume to: lauren.castillo@oakstreethealth.com or call: 312-725-8159.

Updated 20161215