FLEX-RESEARCH INTERVIEWER
Job Details
Location: Center for Health ResearchWork Schedule: DaysWork Type: FLEX-Not benefit eligibleHiring Manager: David Nevius JOB SUMMARY:Administers survey research interviews via telephone on various research projects. Records responses using Computer Assisted Interviewing Program (CATI) on a computer assisted survey execution system following specific project driven protocols and procedures.
Works under the direct supervision of the Survey Unit Manager.MAJOR DUTIES AND RESPONSIBILITIES:*1. Administers survey research interviews. Contacts study subjects according to specific study protocols. Gains cooperation of the Respondent. Administers interviews following scripts and instruments, using approved interviewing techniques and protocols. Accurately and completely records interview responses on CATI system using survey software. Pilots test interview instruments in development and provide feedback to supervisor.
*2. Obtains updated address/phone information. Follows project-specific protocol using Directory Assistance, available data, chart requests, and subject provided contracts, directories or other sources.
*3. Performs general study related activities. Identifies study problems. Performs related clerical tasks. Attends interviewer staff meetings and project trainings. Attends internal trainings as needed.
4. Performs other duties as required or assigned.
*Denotes essential job functions. COMPETENCIES AND SKILLS:Demonstrates typing skills, attention to detail, excellent verbal and written communication skills, and some clerical experience.
Demonstrates ability to be comfortable being certified on software and all survey research projects.
Demonstrates the desire to talk with people over the telephone.
Demonstrates competence in MS Word, word processing with speed and accuracy 50 WPM, 10 key by touch, and understanding of telephone research interviewing.
Demonstrates some form of public contact via telephone (PTA, school lists, sports rosters, etc).EDUCATION AND/OR EXPERIENCE:High School diploma or equivalent required.
Minimum one year previous interviewing using computerized survey tools preferred. WORKING CONDITIONS/PHYSICAL DEMANDS:Work is typically performed in an office environment. Sits for a minimum of four hours. Talks on the phone for a minimum of four hours. Works on a keyboard for a minimum of four hours.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. About GeisingerGeisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator® and ProvenCare®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org, or follow the latest Geisinger news and more on Twitter and Facebook. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
Works under the direct supervision of the Survey Unit Manager.MAJOR DUTIES AND RESPONSIBILITIES:*1. Administers survey research interviews. Contacts study subjects according to specific study protocols. Gains cooperation of the Respondent. Administers interviews following scripts and instruments, using approved interviewing techniques and protocols. Accurately and completely records interview responses on CATI system using survey software. Pilots test interview instruments in development and provide feedback to supervisor.
*2. Obtains updated address/phone information. Follows project-specific protocol using Directory Assistance, available data, chart requests, and subject provided contracts, directories or other sources.
*3. Performs general study related activities. Identifies study problems. Performs related clerical tasks. Attends interviewer staff meetings and project trainings. Attends internal trainings as needed.
4. Performs other duties as required or assigned.
*Denotes essential job functions. COMPETENCIES AND SKILLS:Demonstrates typing skills, attention to detail, excellent verbal and written communication skills, and some clerical experience.
Demonstrates ability to be comfortable being certified on software and all survey research projects.
Demonstrates the desire to talk with people over the telephone.
Demonstrates competence in MS Word, word processing with speed and accuracy 50 WPM, 10 key by touch, and understanding of telephone research interviewing.
Demonstrates some form of public contact via telephone (PTA, school lists, sports rosters, etc).EDUCATION AND/OR EXPERIENCE:High School diploma or equivalent required.
Minimum one year previous interviewing using computerized survey tools preferred. WORKING CONDITIONS/PHYSICAL DEMANDS:Work is typically performed in an office environment. Sits for a minimum of four hours. Talks on the phone for a minimum of four hours. Works on a keyboard for a minimum of four hours.The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. About GeisingerGeisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator® and ProvenCare®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org, or follow the latest Geisinger news and more on Twitter and Facebook. ** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
Company
Join an organization that’s leading healthcare change.
Geisinger is comprised of 13 hospital campuses, two research centers, a college of medicine and a nearly 600,000-member health plan serving more than three million residents in central, south-central and northeast Pennsylvania and beyond. We have approximately 26,500 employees, including over 1,700 employed physicians, all of whom share a commitment to quality healthcare.
You don’t have to put your life on hold to move healthcare forward. At Geisinger, you’ll engage with industry leaders to create new care delivery models and enjoy a work/life balance that gets you home in time for dinner. You’ll be there for your family, friends, and neighbors – making a difference at home and across the country.
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