Physician - Patient Experience Leader
- Employer
- Baystate Health
- Location
- Western Massachusetts
- Posted Date
- Sep 26, 2016
View more
- Specialty
- Chiefs / Directors / Dept. Heads
- Position Type
- Permanent
Job Details
Baystate Health, a Truven® Award–winning healthcare system in Western Massachusetts and home of the University of Massachusetts Medical School-Baystate, is searching for a dynamic, clinically active, and board certified physician to fulfill the role of Physician Patient Experience Leader. Baystate Health is committed to lead the way toward the highest level of patient and family satisfaction. This position will serve as the physician champion leading the strategy of a patient-centered approach for the system.
The opportunity features:
- Newly developed a position with unlimited opportunities to build an infallible culture of patient excellence throughout the physician enterprise.
- Create unified teams throughout the organization of providers dedicated to total patient experience, breaking down silos to achieve a culture of excellent service through the continuum of care.
- Work strategically with providers and service line leadership to develop protocols and processes to improve patient satisfaction throughout the organization.
- Become a part of a well-established Patient Experience team and collaborate with the director of Patient Experience to accomplish unified goals.
The Physician-Patient Experience Leader will report to the President - Baystate Medical Center & SR Vice President Hospital Operations for Baystate Health, in collaboration with the President, Baystate Medical Practice & Chief Physician Executive, Baystate Health. This role will offer 50% protected time for the leadership role, with an expectation of 50% clinical practice. The position will offer a University of MA Medical School Baystate faculty appointment commensurate with experience. This role will advance concepts of performance excellence and patient experience, creating a physician enterprise culture and standard of care that builds upon the system’s excellent clinical outcomes, improves patient satisfaction, increases physician engagement and retention, and elevates patient experience as a BH competitive advantage.
Ideal candidates should be comfortable in an academic setting and have the competency and leadership style to develop infrastructure and foster a culture of patient experience excellence to lead change throughout the organization, ability to develop and maintain curriculum for onboarding of new providers related to patient experience, to be well respected by peers, and have a proven track record of patient excellence. Candidates should have proven credibility in collaboration, conflict resolution, follow-up, ability to execute, and are comfortable interacting with their peers and with patients and families, act as a resource and mentor across the organization, ability to communicate with the executive leadership team, and committed to being a change agent.
Baystate Medical Center (BMC) has been awarded a PRC Achievement Award for the Acute Care for Elders (ACE) Pilot, as well as achieving a 4 star Inpatient Overall Quality of care award. BMC achieved elite distinction as one of 34 “High Performing” hospitals in America from US News & World Report in 2015 and was also recognized as the #5 overall “Major Teaching Hospital” in Thompson Reuters. BMC is known for nursing excellence, and for the third year in a row have achieved Magnet hospital designation. Baystate Health consistently ranks among the nation’s top hospitals and healthcare organizations. As a not-for-profit, mission-driven, integrated health system, Baystate Health serves a population of more than 750,000 people in communities across western Massachusetts. Patient-centered care is at the core of Baystate Health’s culture. We are committed to hiring clinicians who value a culture of compassion and appreciate diversity - while delivering a higher state of caring.
For more information, please contact:
Pam Snyder, Director Physician Recruitment,
Phone: 413-794-2623; E-mail: Pamela.snyder@baystatehealth.org.
Or visit us online at: http://www.choosebaystatehealth.org/px/nejm
Baystate Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Company
Baystate Health, a leading not-for-profit integrated health system, is transforming the delivery of health care to the communities it serves. Baystate Health (BH) is one of New England’s leading and largest integrated healthcare systems, serving more than 800,000 people throughout Western Massachusetts. With about 12,000 employees, a 1,200-member medical staff, and net patient service revenue of more than $2.3 billion, this dynamic and growing system includes an academic medical center, a children’s hospital and three community hospitals. It also includes a large multispecialty group, (Baystate Medical Practices), Baystate Home Health, Baystate Reference Laboratories, and Health New England, a 205,000-member health insurance company.
The mission of Baystate Health is “to improve the health of the people in our communities every day, with quality and compassion.” For over 130 years, Baystate has been a keystone of Western Massachusetts as it has evolved, grown, and emerged as one of the highest quality and most effective health care providers in the nation. Baystate Health was named a top 15 Health System in the country by Thompson Reuters; and is a PRC National Excellence in Healthcare Award Winner. Most recently US News and World Report ranked Baystate Medical Center and Massachusetts General Hospital as the only two hospitals in Massachusetts to achieve top quality ranking for five common procedures and conditions such as total joint replacement and congestive heart failure.
Baystate Health believes that the advancement of knowledge, through education and research, is essential to its mission of improving the health of the communities it serves. Baystate Medical Center has major programs in postgraduate medical education with residencies in Medicine, Surgery, Anesthesiology, Radiology, Pathology, OB/GYN, Pediatrics, Medicine-Pediatrics, Emergency Medicine, and Psychiatry; along with 22 fellowship programs.
Baystate Health is a forward-thinking organization. With impressive size, scope, and expertise, Baystate Health is the longtime market leader for health care services in western Massachusetts and is financially solid. However, as in most regions of the country, the healthcare landscape in western Massachusetts has shifted as a result of ever-increasing economic pressures and corresponding provider consolidation. Baystate Health is committed to its position as the key provider of tertiary level medical services to the people of Western Massachusetts. At the same time, Baystate Health has embraced a broader mission of promoting better health for the communities it serves and reducing health disparities. Baystate Health is committed to the provision of high value health care and is transforming how it delivers care and educates the next generation of physicians. One example of this is TechSpring, Baystate Health’s digital health care laboratory in downtown Springfield. Founded in June 2014, TechSpring works with entrepreneurs on ways that health care technology can fade into the background and take up less time.
In June 2015, Baystate Health established a new partnership with the UMass Medical School to develop a new regional clinical campus in Springfield, known as the University of Massachusetts Medical School – Baystate (UMMS-Baystate). UMMS-Baystate is now home to UMMS’ four-year Population-based Urban and Rural Community Health (PURCH) track, which welcomed its inaugural class of 22 medical students in Autumn 2017. Through this innovative program, the three institutions are partnering to strengthen the pipeline of new primary care physicians for the future in Western Massachusetts. These three institutions have also collaborated to create the Institute for Healthcare Delivery & Population Science, to generate and apply new knowledge to transform health care delivery and population health in support of Baystate Health’s strategic goals. The Institute conducts health services research projects in partnership with local, regional, and national stakeholders.
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